cancellation Policies & fees


APPOINTMENTS:

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges  to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

*Please notify us of any allergies or sensitivities when you schedule your appointment.  




Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. 
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason.



390 Mamaroneck Ave. White Plains, NY | 914.373.8528

Store Hours:

mon - 9am - 7:30pm

tue /wed - 9am - 8:30pm

thurs - 10am - 8:30pm

fri - 9am - 6pm

sat - 9am - 5pm

​sun - 11am - 4pm

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